The cancellation recovery platform for healthcare
ChairFlow recovers lost revenue by automatically filling cancelled appointments from your waitlist. The right patient gets texted. The slot gets filled. Your day stays full.
Cancellations and no-shows cost the average practice more than most realize.
28%
of appointments end in cancellation or no-show
$200
average revenue lost per empty slot
$140K
lost per year for a typical 5-provider practice
Sources: MGMA Practice Operations Survey, Healthcare Cost and Utilization Project
A patient cancels. Your front desk marks it, or it syncs from your EHR automatically.
ChairFlow scores your waitlist on urgency, availability, and provider match. The top candidate gets a text with a one-tap confirm link.
Patient confirms. Appointment is booked. If they don't respond, ChairFlow automatically moves to the next person on the list.
Cancellations cost every type of practice. ChairFlow fills the gap—no matter what kind of care you provide.
Cleanings, crown preps, ortho adjustments. Integrates with Dentrix Ascend, Open Dental, and more.
Avg $200-500/slot recovered
Physicals, wellness checks, follow-ups. Works with DrChrono, athenahealth, and manual entry.
Avg $150-350/slot recovered
Dermatology, cardiology, ENT, ophthalmology. High-value slots that hurt the most when empty.
Avg $300-800/slot recovered
Botox, fillers, laser treatments. Premium slots with patients eager to grab cancellations.
Avg $400-1,200/slot recovered
MRI, CT, X-ray, ultrasound. Equipment time is expensive—empty slots cost thousands.
Avg $500-2,000/slot recovered
Physical therapy, mental health, occupational therapy. Recurring sessions with long waitlists.
Avg $100-250/slot recovered
Not just SMS outreach. A full suite of tools to maximize every cancelled slot.
Patients scored on urgency, availability, and provider match. The best fit gets contacted first. If they pass, we move to the next—automatically.
Send patients a link to browse and claim open slots themselves. No phone tag. No staff time. Mobile-friendly, one-tap booking.
Cancellations happen at 9pm, midnight, 6am. Your staff is asleep. ChairFlow isn't. By morning, the slot is filled and revenue is saved.
Org-wide analytics across all your locations. Compare fill rates, spot underperformers, and drill into any practice from one screen.
Direct integration with Dentrix Ascend, Open Dental, and DrChrono. Cancellations auto-detect via webhooks. No manual entry needed.
BAA enforcement, encrypted credentials, PHI access logging, role-based access, and full audit trail. Compliance built in from day one.
Fill rate, revenue recovered, cascade depth, response rates. Per-provider and per-appointment-type breakdowns. Proof your investment pays off.
Plug into the systems you already use. No rip-and-replace.
Dentrix Ascend
Live
Open Dental
Live
DrChrono
Live
Twilio SMS
Live
Epic
Coming soon
athenahealth
Coming soon
Eaglesoft
Coming soon
Cerner
Coming soon
Don't see your system? No integration required to get started—use the dashboard directly.
For DSOs & multi-location groups
Roll up performance across all your practices. Spot which locations are filling slots and which need attention. Drill into any office in one click.
Locations
12
Filled
247
Fill Rate
68%
Revenue
$74K
For a practice with 5 providers seeing 20 patients/day each.
Without ChairFlow
With ChairFlow
Assumes $200 average appointment value, 70% fill rate with automated outreach vs 20% manual.
Plans that grow with your practice. Start free, scale when ready.
Starter
Free
during pilot
Professional
$299/mo per practice
everything in Starter, plus
Enterprise
Custom
for DSOs & multi-location groups
All plans include HIPAA compliance, BAA, audit logging, and 24/7 system monitoring.
100%
HIPAA compliant from day one
<2 min
Average time to fill a slot
5 roles
Granular access control built in
We're onboarding a limited number of practices for early access. Free pilot. No long-term commitment. See results in your first week.
No credit card required. Setup takes less than 30 minutes.